I was unfortunate to have a van hit my car whilst it was parked up, the driver drove off but I had two witnesses. I contacted Collision Solutions who dealt with my claim from start to finish which ensured I had no hassle dealing with my insurance company, I got a like for like replacement car whilst mine was off the road and I didn't have to pay my excess on my policy. I can only recommend that if you are ever unfortunate enough to have a car accident you contact Collision Solutions.